Freeze Options
Short-Term Freeze (1 week up to 2 weeks)
- Allowed twice per calendar year for reasons such as travel, work, or personal commitments.
- A $25 administrative fee applies per short-term freeze request.
- Membership resumes automatically after the freeze period.
- You must commit to a minimum of one (1) full billing cycle (4 weeks) upon return before freezing again.
Extended Freeze (2 weeks up to 4 weeks)
- Allowed once per calendar year for seasonal absences or extended travel.
- A $25 administrative fee applies per extended freeze request.
- Membership resumes automatically after the freeze period.
- You must commit to a minimum of one (1) full billing cycle (4 weeks) upon return before freezing again.
Medical Freeze (up to 3 months)
- You must provide a doctor’s note for injuries, surgeries, or medical conditions.
- No charge for medical freezes.
- Membership will automatically reactivate unless further documentation is provided.
What to Know
Short and Extended Freezes may be subject to a $25 administrative fee. Fees are non-refundable once approved. Your account must be in good standing to be eligible — valid payment method on file with no outstanding balance.
During an active freeze, in-person services are paused. App programming access remains active unless otherwise specified. Billing automatically resumes at the conclusion of the approved freeze period.
Freeze requests are not considered approved until confirmed by staff. Submission of the form below does not guarantee approval. Any revisions, cancellations, or early terminations of an approved freeze must be submitted through a new request and are subject to review.
Please fill out the form below to submit your request.
