Freeze Options
- Short Freeze: Minimum 2 weeks, maximum 4 weeks.
- Extended Freeze: May be extended once, up to a total of 8 weeks per calendar year.
- Medical Freeze: Up to 16 consecutive weeks. Written documentation is required and approval is subject to review.
What to Know
Short and Extended Freezes may be subject to a $25 administrative fee. Fees are non-refundable once approved. Your account must be in good standing to be eligible — valid payment method on file with no outstanding balance.
During an active freeze, in-person services are paused. App programming access remains active unless otherwise specified. Billing automatically resumes at the conclusion of the approved freeze period.
Freeze requests are not considered approved until confirmed by staff. Submission of the form below does not guarantee approval. Any revisions, cancellations, or early terminations of an approved freeze must be submitted through a new request and are subject to review.
Please fill out the form below to submit your request.
